Job Details

Internal Promotional OpportunityThis is an internal promotional opportunity for current City of Reno Public Safety Dispatcher I employees who have been identified as having met the minimum qualifications to be promoted. The ideal person in this position will receive, evaluate, prioritize, and dispatch public safety calls for service. They will respond to emergency and non-emergency calls and operate a variety of communication equipment including radio, telephone, telephony, TDD and multiple computer systems.Examples Of Essential FunctionsReceive, evaluate and prioritize emergency and non-emergency police, fire, medical, and rescue calls for service; determine nature, location and pertinent details of incidents and dispatching of field units to situations as necessary for multiple public safety agencies in the area.Operate a variety of emergency dispatch and communications equipment including a Next Generation E911 (NG911) telephony system, an 800 MHz radio system, a Public Safety Computer Aided Dispatch (CAD) system and general office equipment; enter pertinent information regarding calls for service into various computer systems, according to established procedures and guidelines.Maintain awareness of field unit activities within the computer aided dispatch (CAD) and manual card systems; communicate with field units through radios in accordance with Federal Communications Commission (FCC) regulations; maintain status and location of units.Coordinate the receipt of both emergency and non-emergency calls and relay information and assistance with other law enforcement, fire, medical, and other emergency response agencies as required.Evaluate the nature and severity of the calling party's situation to assist in determining call priority and necessary responding equipment.Simultaneously respond to multiple emergencies on multiple radio channels from various public safety agencies, including law enforcement, fire, and emergency medical services.Retrieve and enter information from local, state, and federal computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, and other related information; relay information to field units.Maintain accurate and complete logs and records of all activities and calls that are received and dispatched.Perform a variety of functions related to public safety dispatch operations.Perform related duties as required.Minimum QualificationsThe following minimum qualifications are required to be met at the time of application. Work Experience: Two (2) full years of public safety dispatch experience, or equivalent, with a public safety agency within the last (3) years. OR One (1) full year of public safety dispatch experience or equivalent, with a public safety agency within the last three (3) years AND have obtained one or more of the following certifications:Certified Emergency Dispatcher (International Academies of Emergency Dispatch EFD/EPD/EMD or equivalent)P.O.S.T. Certified Dispatcher (NV or out of state)