Job Details

L1 Dc Technician Onsite

What are the top three skills required for this role?

Understanding core data center components:

Hands-on troubleshooting & break-fix skills

Cabling & documentation discipline

Must be comfortable working in a rotational shift environment (no night shift)

Job description/responsibilities:

L1 DC Technicians JD (2-3 years):

• Data center operations: Perform rack & stack of servers, network devices, and storage equipment. Handle cabling (fiber & copper) including labeling and cable management. Support installation, relocation, and decommissioning of hardware.
• Hardware & inventory management: Receive and verify hardware shipments against purchase orders / delivery notes. Perform physical inspection of equipment for damages upon arrival. Maintain accurate inventory records (asset tagging, tracking, updates). Manage spares inventory and ensure availability of critical components. Coordinate hardware returns (RMA), dispatch, and logistics tracking. Ensure proper storage, labeling, and documentation of all assets.
• Incident & request handling: Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow). Perform basic troubleshooting (L1 triage) for: server hardware issues, network connectivity (Layer 1 checks). Escalate issues to L2/L3 teams with proper logs and updates.
• Remote hands support: Act as hands & eyes support for remote engineers. Execute tasks such as: cable reseating, power cycling devices, console access setup, basic hardware replacement (as guided).
• Monitoring & reporting: Monitor alerts from DC tools / dashboards. Update tickets with accurate troubleshooting steps and status. Maintain documentation, asset inventory, and audit records.
• Compliance & safety: Follow data center security and access protocols. Adhere to ESD, safety, and PPE standards. Ensure readiness for audits and compliance checks.

Required skills:

Technical skills: Basic understanding of networking fundamentals (IP, switching, patching), server hardware components, fiber & Ethernet cabling. Familiarity with: ticketing tools (ServiceNow or similar), basic console tools (SSH, Putty).

Soft skills: Strong coordination and communication skills. Ability to manage physical inventory and logistics tasks. Comfortable working in a rotational shift environment. Attention to detail and documentation accuracy.

Years of experience: 2.00 years of experience.

Diverse Lynx LLC is an equal employment opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence, and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.