Job Details

MSC Industrial Supply - - Responsibilities: Processes electronically generated orders, quote requests, and customer service inbound phone calls, email and chat inquiries for MSC's large Enterprise Customers; Assists customers and other team members with basic customer technical issues, product knowledge, order processing gaps while resolving all customer service concerns; Interacts with National Account Managers to promote MSC's sales related solutions, account retention and revenue generation strategies; Communicates customer concerns to management ensuring the most effective problem resolution; Utilizes 3rd party purchasing portals and works with Credit and ITB2B Teams to ensure orders are processed and invoice rejections minimized