Job Details
Treatment Coordinator
2026-05-23 Northern Nevada Oral & Maxillofacial Surgery Reno,NVThis is an in-person, Monday-Friday position at our Reno location: 5456 Reno Corporate Dr Reno, NV 89511
www.northernnevadaoms.com
Treatment Coordinator – Oral Surgery Practice
We are an elite oral surgery practice dedicated to delivering exceptional patient care and first-class service to our referring partners. We are seeking a compassionate, outgoing, and detail-oriented Treatment Coordinator who thrives in a fast-paced environment and is passionate about helping patients navigate their care.
This role is essential to ensuring a seamless patient experience—from understanding treatment plans to clearly communicating financial responsibilities.
Key Responsibilities
Patient Communication
- Provide exceptional phone and in-person customer service
- Clearly communicate treatment options, costs, and payment expectations
- Collect payments in a professional and timely manner
Insurance & Billing
- Verify insurance and maintain accurate patient insurance records
- Interpret and explain Explanation of Benefits (EOBs)
- Process claims and ensure accurate billing
Treatment Coordination
- Review and explain treatment plans, including surgical procedures
- Translate clinical diagnoses into clear financial and scheduling information
- Calculate copays and patient responsibility promptly after exams
Referral Management
- Review, interpret, and coordinate referrals from general dentists and specialists
- Accurately read and process outside treatment information
Operations & Team Collaboration
- Maintain the provider schedule for optimal efficiency
- Partner with clinical staff to deliver an exceptional patient experience
- Prioritize tasks effectively in a fast-paced setting
Professional Standards
- Maintain HIPAA compliance and patient confidentiality
- Remain calm, empathetic, and professional during busy periods
- Perform additional duties as assigned
Minimum Qualifications
- At least 1 year of experience in a dental or oral surgery practice
- Strong understanding of dental terminology, anatomy, and CDT codes
- Experience with insurance verification, claims, and EOB interpretation
Education
- High school diploma or equivalent required
Skills & Abilities
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Professional, friendly, and patient-focused demeanor
- Ability to multitask and work collaboratively across teams
- Basic computer and administrative skills
- Problem-solving and critical thinking abilities
Benefits & Perks
Health & Wellness
- Medical (including virtual care), dental, and vision coverage
- Employee Assistance Program (EAP)
- Uniforms/scrubs provided
Financial Benefits
- Competitive pay with bonus potential and annual merit reviews
- 401(k) with company match
- Health Savings Account (HSA) options
Insurance
- Basic and supplemental life insurance
- Spouse and child life insurance
Time Off
- Paid vacation (starting at 2 weeks)
- 6 paid holidays annually
- Short- and long-term disability plans
If you're a team player with a strong dental background and a passion for providing outstanding patient experiences, we'd love to hear from you.
Compensation details: 23-25 Hourly Wage
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