Job Details

The Passenger Service Agent Supervisor oversees daily passenger service operations to ensure exceptional customer service, safety compliance, and efficient airline operations.QUALIFICATIONS:* Must be 18 years of age or older* HS Diploma or GED* Two (2) years of customer service or hospitality experience* Minimum one (1) year of supervisory experience* Excellent verbal and written communication skills* Strong leadership skillsPREFERRED REQUIREMENTS:* Airline or Airport Operations experienceESSENTIAL FUNCTIONS:* Conduct training sessions on various topics, such as customer service, technical skills, compliance, or product knowledge* Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime* Perform all duties of subordinate employees when necessary* Ensure implementation of the Safety Management System (SMS)* Implement a safety plan for the station* Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and preventative actions where necessary* Train/retrain all personnel in airline procedures, safety procedures, and company policies* Maintain good employee relations. Handle employee problems efficiently and effectively* Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to airlines, staff, and public inquiries* Adhere to company policies and procedures and participate in achieving company objectives* Monitor employee activity and adjust as needed* Handle off-schedule operations when the Manager is not available* Perform other duties as requestedPHYSICAL AND MENTAL DEMANDS:With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:* Treat all information as confidential.* Possess the tact to deal with all levels of employees and client representatives.* Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.* Must be able to lift, carry, and/or hold up to 50 lbs.* Physical exam may be required to confirm above.* Must pass pre-employment and random drug test.* DMV check may be required.* Must be able to read, write, understand and carry out instructions in English.* Must meet necessary requirements to obtain a security sensitive identification badge* Must be able to verbally direct in English.* Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).* Must have good hearing and vision.* 10-20% outside work. Work outside in all types of weather (Heat, Rain, and Cold)* May be required to work weekends, overnight shifts and holidays.* May be exposed to occasional loud noise levels.