Job Details

Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs. - Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives. - Deliver SMART customer service and ensure associates have the resources to do the same. - Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. - Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations. - Conduct external theft apprehensions and interviews in accordance with laws and company policy. - Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings. - Assist in internal investigations and provide evidence when needed. - Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers. - Provide feedback on audit/inspection findings a...Asset Protection, Agent, Customer Service, Associate