A company is looking for a Director, Agency Operations.Key ResponsibilitiesLeads the development and continuous improvement of agency processesDrives the planning and execution of operational change initiativesLeads complex, cross-functional operational initiatives from planning through executionRequired Qualifications6-8+ years of experience in agency operations, project management, or related field within a healthcare or pharmaceutical advertising environmentProven experience developing and documenting scalable processes and workflowsExperience leading change management initiatives, including tool or process rolloutsBachelor's degree requiredExperience with project and financial management tools (e.g., Planner, NetSuite or similar) a plus