Job Details

JOB SUMMARYProvide exceptional guest concierge service and welcoming atmosphere. VIP Concierge will meet, greet, and extend assistance for check in / luggage service, spa, food, show reservations along with limo transportation service. Responsible for overall maintenance of the Gold Room or VIP Room including check-in and checkout. Guest requests will be handled in accordance with written process and expedited efficiently.HOW YOU WILL CREATE THE EXTRAORDINARYAppropriate grooming and wearing of uniformWelcomes guests with a positive, courteous, and sincere attitude when they walk through the doorEnsure guest receive the correct room type in proper working condition based upon VIP requests givenProvide accurate information about the ROW special events, offers, and amenities. Extending offer to book future reservations during check in / outCollect credit card for room chargesAdhere to Payment Card Industry Data Security Standards (PCI Compliance)Post room charges, paid outs, corrections as directedWork with Casino Marketing, Player Development Executives and Management to find mutually agreeable solutions when challenges ariseAssist VIP Guests in obtaining reservations for dining, golf, spa, restaurants, shows, or other amenitiesRemain well versed and up to date with all in-house and regional eventsCoordinate with Housekeeping to ensure priority cleaning of VIP Guest roomsReview daily VIP arrival list and complete amenities sheets along with other special requestsAssign room, suite, or penthouse as directed prior to guest arrivalCoordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP GuestsReview daily VIP arrival list and complete amenities sheets along with other special requests. Assign room, suite, or penthouse as directed prior to guest arrivalCoordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP GuestsPerform bartending dutiesMaintain cleanliness of the Gold Room and VIP RoomAssist in welcoming and training any new Row team membersExemplify our core values, family style service, our mission and visionExemplify our DEI (diversity, equity, inclusion) culturePerform other job-related duties as assignedWHAT YOU WILL NEEDExcellent communication skills with the ability to read, write and communicate verbally in EnglishAbility to perform above average mathematical skills; type 35 wpm; PC skills, including Word and ExcelAbility to understand and comply with all company and departmental rules, regulations, policies and proceduresAbility to establish and maintain effective working relationships with staff and GuestsHigh School diploma or equivalentExperience: Must have excellent communication skills in English both written and verbally. PC skills including familiarity with Outlook, Excel, Word, LMS programs desired. Prior Hotel and Bartending skills preferredCertificate/License: Alcohol Awareness Certified, Gaming Certification, Must be 21 years or olderADDITIONAL REQUIREMENTSWork may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated. Constant contact with Guests and staff is necessaryRequires mobilityRequires constant standing; frequent use of office equipment, computer, calculator, fax machine, copy machine; reaching up to 24 inchesRequires the ability to distinguish letters, numbers, and symbols.Requires eye/hand coordination, normal vision range and absence of color blindnessArea where work is performed consistently smoke or in a smoke-filled environmentGUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.