Job Details

Medical Front Office Representative Floater

Community Health Alliance is looking for full-time Medical Front Office Representative Floater. Join our talented team of Medical that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income.

We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more.

Position Summary

The Medical Front Office Representative serves as the first point of contact for patients and visitors. This position performs a wide range of front desk activities including patient registration, scheduling, insurance verification, and cashiering. The Representative ensures all required paperwork is completed, protects patient confidentiality, and provides exemplary customer service. This role is critical to the smooth operation of the clinic and upholding CHA's mission and values.

Floating Requirement: This position requires the employee to 'float' to other locations as needed to provide coverage for Front Office Representatives who are out due to vacation, illness, or FMLA leave. In recognition of this responsibility, the position is compensated at a higher hourly rate to support the expectation of flexibility and availability.

Our team members enjoy benefits that include:

• Competitive salary: $18.68-$22.91
• 100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire.
• Paid Time Off: PTO 15days/year and increased after one years of service: pro-rated based on FTE status
• 8 paid holidays per year
• CHA paid pension plan at 5% of earnings after one year of service; no employee match
• Additional 403(b)retirement annuity plan for employee to save; no employer match
• CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee.

Knowledge, Skills, and Abilities (KSA):

1. Knowledge of front office procedures in a medical/dental clinic.
2. Familiarity with medical terminology, ADA/CPT/ICD-10 codes.
3. Experience with EMR systems.
4. Proficiency with Microsoft Office and standard office equipment.
5. Strong accuracy and attention to detail.
6. Ability to maintain confidentiality and comply with HIPAA.
7. Clear verbal and written communication skills.
8. Strong customer service and interpersonal skills.
9. Cultural sensitivity and ability to work with diverse populations.
10. Professional judgment and problem-solving abilities.
11. Ability to multitask, prioritize, and work collaboratively.

Education and Experience:

• High school diploma or GED required.
• Minimum 2 years' experience in a medical/dental front office setting.
• Valid driver's license required.
• Bilingual proficiency in English and Spanish preferred but not required.