Job Details

Description

Golden Route Operations has been the lead Slot Route Company to partner with in Nevada. GRO provides our employees with a supportive and dynamic work environment where innovation, collaboration, and integrity drive our success. Together we aim to deliver exceptional service and exceed the expectations of our clients and customers. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan.

Summary:

Mix and serve alcoholic and non-alcoholic beverages according to established recipes and procedures. Responsible for having strong menu knowledge, conducting proper presentation of the menu, informing guests of daily specialties, beer, spirits & wine list, making recommendations of personal favorites, take orders, assists with delivering food, and processes payments for guests. Deliver exceptional, authentic guest service to care for the guests. Provide information to guests about the benefits of being a player's club member including specials, promotions, cash back, cash coupons, party invitations and other casino offerings. Assist club members with any questions and/or concerns regarding the club. Create an atmosphere of excitement that is compelling for guests.

Essential Functions and Responsibilities:

• Greet guests in an upbeat and positive manner.
• Enthusiastically demonstrate knowledge of beer, spirits, wines, and menu items, including house specials, item descriptions, ingredients, and preparation techniques.
• Uses non-intrusive suggestive selling techniques to sell beverages and food items at the bar.
• Take beverage and food orders according to service standards.
• Serve and replenish drinks in a timely manner, offer refills or a new drink when the glass is approximately half full.
• Input orders accurately into POS system using the Universal Seating guidelines.
• Resolve guest complaints ensuring guest satisfaction and communicates situation to management.
• Efficiently handle and count all cash and credit card transactions and account for all monies pertaining to bar banks.
• Adhere to the proper par stock ordering procedures.
• Know when and how to enforce the customer limit regulations.
• Ensure proper age of guests through identification procedure set by Company.
• Explain to guests how the players club card entitles them to special benefits including cash back, cash coupons, special promotions, and offerings.
• Enroll and create new member accounts.
• Review daily event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions etc.
• Print cash and/or comp vouchers, reprint player cards, issue pin code numbers, enroll new players for new player incentives.
• Issue jackpot payouts and cash-outs for gaming players.
• Enter jackpot data information in the computer system accurately.
• Check coolers to ensure proper operations, orders and stocks bar supplies, checks the CO2 tanks and changes beer keys (as applicable).
• Responsible for maintaining the cleanliness of the tavern and ensuring that the bar, dining room, and restrooms are neat and well stocked. This side work may include but is not limited to wiping down counters, cleaning dishes, restocking service areas and bathrooms, sweeping the dining room floor, refilling condiments, stocking the bar, and restocking the refrigerator.
• Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained.

• Extend courteous departures as guests leave and invite them to return.
• Maintain knowledge of tavern events and local activities in order to respond to guest inquiries.
• Ensure all food and drink is served within health, safety, and sanitation guidelines.
• Assist other team members, when needed, in instances of food running, side work, drink orders.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Qualifications:

• Previous bartending experience preferred.
• Experience providing high-touch guest service expected in fun, high-energy environment.
• Knowledge of beers, spirits, and wines.
• Must be comfortable with self-banking.
• Must be team-oriented.
• Ability to manage multiple tasks and remain calm in a very high-paced, busy environment.
• Previous experience exercising sound judgment when dealing with difficult guest situations.
• Proven experience providing high level of guest service.
• Previous experience with point-of-sale systems, computers, and calculators.
• At least 21 years of age.
• High school diploma or equivalent preferred.
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.

Work Cards:

• NV Gaming
• Alcohol Awareness (if applicable)

Physical Requirements:

• Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels, and overhead.
• Frequently push, pull, and maneuver items weighing up to 160 lbs.
• Occasionally bend, reach, climb, squat, kneel, communicate via radio, and distinguish between shades of color.
• Constantly walk, stand, and use of hearing and vision.

Work Environment Potential Conditions:

• Indoor
• Smoky and noisy
• Hot or cold environment