Job Details

divh2VIP Concierge Agent/h2pThe VIP Concierge Agent is responsible for providing personalized services such as booking accommodations, dining, and entertainment for our VIP guests./ppMinimum/Preferred Requirements:/pulliMust be at least 21 years old./liliHigh school diploma, G.E.D or college degree preferred./liliMust be able to maintain a valid license with the Gaming Control Board and a valid Alcohol Awareness Card./liliExperience in a Hotel/Casino environment preferred./liliExperience with the AS/400 and CMS Tracking System preferred./liliKnowledge of nearby destinations and directions to them./li/ulpJob Responsibilities/Duties:/pulliBuild strong relationships and memorable experiences for guests to ensure a high level of guest satisfaction./liliCheck-in and check-out VIP guests./liliAnswer phones in a timely, courteous and professional manner./liliAssist all hotel guests by providing information, directions, tours, entertainment etc./liliPrepare and serve complimentary drinks for VIP guests./liliReserve rooms for VIP guests and accommodate any special room requests./liliInput same day reservations for VIP guests, verifying marketing codes./liliBook restaurant reservations for all on property outlets and cabanas for guests./liliAssist in play evaluations for VIP guests./liliArrange limousine transportation for guests./liliProvide support for Special Event functions./liliPromptly review and respond to all VIP Service email requests from guests or hosts./liliMaintain appearance and cleanliness of VIP Service and Concierge areas./li/ulpBenefits: Medical, Dental, Vision, Life Insurance, Supplemental Coverage, Teledoc/p/div