Job Details

Imagine your future with us

At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world.

About the role

The priority for this position will be to ensure that client work orders are entered into the system

accurately and in a timely manner and that all standards are followed by the staff to ensure client

instructions are followed correctly. As required you will provide support to ALS clients on our

processes and technical requirements relating to their samples.

Responsibilities

• Ensures that work orders are entered accurately and in a timely manner;
• Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;
• Identifies and resolves internal and external problems when they arise;
• Ensures that all Standard Operating Procedures are adhered to;
• Communicate with Client Services/Marketing Group and Branch;
• Proper and timely follow-up of client enquiries or requests;
• Follow up on "on hold" work orders;
• Greet all internal and external customers courteously, determine their needs, and direct them to the proper person;
• Directing calls and taking messages when necessary;
• Processing a variety of paperwork;
• Notifies the appropriate employee when mail or packages arrive so they can be picked up and/or delivered in a timely manner;
• Maintain a positive work environment through active team participation and a focus on quality customer service;
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

About you

• Strong interpersonal, leadership and organizational and communication skills;
• Strong Microsoft Office Suite skills;
• Excellent English communication skills both written and verbal;
• Strong customer service focus, interpersonal and organizational abilities;
• Highly motivated and able to work as part of the team;
• Detail oriented and quality focused individual.

Required Qualifications

• Previous experience with data entry systems required;
• Ability to sit and/or stand for up to 8 hours per shift;
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
• Manual dexterity to do repetitive tasks such as data entry.

Working at ALS

Our people are our most valuable asset and drive our success at ALS.

We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.

At ALS, you'll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our benefits include:

• Pay Transparency
• Structured wage increases.
• Comprehensive benefit package including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone matters

ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society.

ALS is a VEVRAA Federal Contractor.

EOE AA Minority, Female, Veteran, Individuals with Disabilities

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Click Here to view the Pay Transparency Provision

Click Here to view company E-Verify Participation Poster

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.