Job Details

HVAC Installation Manager

The HVAC Installation Manager reports directly to the HVAC Operations Manager and is primarily responsible to supervise all Installation Technicians and helpers. Facilitates quality/field safety inspections and completes customer service calls to job sites in customer homes. Coach and train technicians on customer service, technical and mechanical knowledge, and company products and services. Recruits, trains, and retains Install Technicians and customer satisfaction.

Looking to trade up to a better opportunity? An established home services company and leader in Salt Lake City is looking for a self-motivated HVAC Install Manager with a positive attitude to join our growing and dedicated HVAC Team.

Sign on bonus & 3 weeks PTO available

Why join this team:

Medical, Prescription, Dental, Vision

Disability & Term Life Insurance

Matching 401k benefits

On-going training & development, & growth opportunities

Paid Holidays

Paid Time Off (PTO)

Responsibilities

The HVAC Installation Manager facilitates and performs quality and safety inspections on new Installations. Troubleshoot, and resolve installation and start-up issues.

Provide consistent and accurate feedback, encouragement, support, professional development, and coaching to Installation Technicians.

The HVAC Installation Manager will partner with service, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers in accordance with company standards and procedures.

Follow up and resolve escalated customer disputes/complaints, ensuring an effective and long-term resolution and provide daily feedback to HVAC Operations Manager.

Plan, forecast, and coordinate Installations. Communicate clear goals and expectations to Installation Technicians.

Help instill a fun and nurturing culture with Whipple Core Values.

Ensure that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions. Monitor and act on trends involving Installation Technician callbacks and service opportunities.

Required Education and Experience

At least three (3) years of residential HVAC installation experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems.

Must have the ability to train others.

Must have valid drivers license with an acceptable driving record

Acceptable criminal background check

Compensation: $80,000- $105,000 annually

Responsibilities

Daily management of high-volume service department, HVAC service technicians and staff

Evaluate workload and schedule of service work in a way that best utilizes service technicians.

Hire, lead, and train a team of techs on technical and sales knowledge.

Knowledgeable on how to teach sales and new techniques.

Provide excellent customer service; be able to communicate with customer, office staff, sales department, and field help.

Report on team performance.

Properly and efficiently document all calls/jobs to the company's requirements

Stay up to date on current technologies and new products in the field

Qualifications

5+ Years residential HVAC experience, management experience preferred

Strong organizational leadership skills to lead and grow a team of technicians.

Strong technical background in diagnostic skills on all residential and light commercial equipment.

Ability to train proper technical diagnostic techniques on all equipment from basic to high efficiency inverter systems.

Great attitude, high energy, great communication skills, sales driven.

Strong computer skills (word, excel, adobe, etc.)

Valid drivers' license and ability to pass background test and drug screen.

Ability to handle heavy equipment and work outdoors

Compensation- $80,000 - $105,000 per year