Job Details

JOB SUMMARY

Provide high-level guest service and implement special programs for eligible guests to increase guest satisfaction and rated play.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include, but is not limited to the following)

• Maintains ongoing knowledge of all casino events and promotional activities
• Evaluates guests' play to issue comps
• Maintains and manages a designated block of guests
• Utilizes programs to increase rated play in table games and slots
• Communicates with guests regarding available services, promotions, and special events
• Reviews departmental activity with Executive Host and Director of Marketing
• Facilitate communication between guests and other departments when necessary
• Maintains strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information
• Prepares and delivers reports as needed
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• A Bachelor's degree in a business-related field, at least 2 years of experience in the sales or marketing field, or the equivalent combination of education and experience is preferred
• Gaming industry experience is strongly preferred
• Ability to obtain a valid state gaming license

PHYSICAL DEMANDS AND WORK ENVIRONMENT ( May be required in order to perform the essential functions of the position)

• Ability to stand, sit and walk for long periods of time
• Work environment may include smoke and variable temperature, lighting and noise levels
• Must possess excellent communications and guest service skills
• Must be able to work flexible hours, including late nights, weekends, holidays, and overtime
• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals' religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.