Job Details

IT Systems Specialist II (40 hrs./wk, 260 days)

Information Technology

Education Support Professionals - ESP/Classified - Information Technology

Job Number 200#######

Start Date

Open Date 04/29/2025

Closing Date

IT SYSTEMS SPECIALIST II

SUMMARY DESCRIPTION

Under general direction of an IT Coordinator, provides network administrative functions using a variety of technologies and tools. Provides general IT support including infrastructure, workstations, printers, and system applications for the district. Incumbent performs related work as required.

EXEMPLARY DUTIES/RESPONSIBILITIES

• Performs network administrative/help desk functions using a variety of tools including remote access, Microsoft Management Console, and network monitoring; follows all IT documentation and standards provided by IT and the Washoe County School District;
• Performs all tasks assigned within the Systems Center Configuration Manager;
• Performs administration of Active Directory, Exchange/Outlook, DHCP, DNS, user accounts, including password changes and end user support;
• Performs general infrastructure troubleshooting/monitoring/maintenance to include Cisco switching and routing, wireless technologies, and IP Telephony;
• Works with cross-functional teams that oversee all desktop and network changes district-wide;
• Develops and maintains excellent working relationships with all IT customers, while providing exceptional customer service;
• Performs hardware diagnosis and repair of laptop and desktop computers as needed.

EMPLOYMENT STANDARDS

Education/Experience: Any education and experience that would provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

• Bachelor of Science in Computer Science is desirable;

AND

Three (3) years of professional experience working in an equivalent job function in a Microsoft Domain/Exchange/Cisco environment;

OR

• Five (5) years of professional experience working in an equivalent job function in a Microsoft Domain/Exchange/Cisco environment;

AND

• When Assigned to Microsoft: Possession of a MCTS (Microsoft Certified Technology Specialist) and/or a MCSA (Microsoft Certified Systems Administrator).
  
  
• When Assigned to Cisco: Possession of a CCNA (Certified Cisco Network Administrator) certification;

OR

EMPLOYMENT STANDARDS FOR WASHOE COUNTY SCHOOL DISTRICT EMPLOYEE APPLICANTS

Three (3) years of professional experience working as an IT Systems Specialist:

AND

In Percipio/SkillSoft, complete CompTIA Network+ and at least two other courses from the following list with an overall score of 80 or above:

• CompTIA Server+
• CompTIA A+
• CompTIA Security+
• Microsoft MCSA: Cloud, 365, Server 2016, Windows 10
• Microsoft MCTS: Active Directory, SCCM, Network Infrastructure
• G Suite - Certification
• Apple Device Management (Not offered in SkillSoft)

When Assigned to Microsoft:

Knowledge of: Active Directory; Group Policy; managing and creating desktop images in a SCCM 2012 environment; Server 2016 and newer; Windows 10 & 11; ; SharePoint; DNS; DFS; PXE; DHCP; Exchange 2013;

Skill at: Administrative support in an Microsoft server environment; Using associated network management tools; applying logical, analytical, problem-solving techniques and methods; communicating effectively both in writing and orally; participating in cross-functional project teams; coordinating work with schools and offices; ability to work independently and/or function as a team member depending on the type of project; ; prioritizing and managing work assignments; and understanding and applying knowledge gained from technical manuals, newsletters, journals, technical training, and courses of instruction.

When Assigned to Cisco:

Knowledge of: District network infrastructure including; Cisco networking products (routers, switches, wireless), Cisco Unified Communications, IP routing protocols (EIGRP, BGP), Switching (VLANs, STP, VTP, Trunking, SPAN, QOS), IP Services (ARP, DHCP, DNS, NAT, GRE, HSRP), Security (IPSEC & SSL VPN, AAA, RADIUS, PKI, NAC, 802.1X, IOS Firewall), QOS (Policy, shaping, congestion management), multicast (routing and switching), MPLS, VRF, Virtualization products (VMWare ESX Server). Be able to analyze network traffic to determine communication problems. Be able to troubleshoot server hardware issues.

Skill at: Planning, organizing, communicating, problem solving and troubleshooting; exercising judgment and initiative in analyzing/troubleshooting the network and making sound recommendations and modifications; and managing network equipment to provide the highest level of function and stability. Good customer service skills are mandatory for both internal and external customers. Proficiency with Office 2016 & 365, including Project and Visio.

Licenses/Certificates: None Required.

THIS JOB SPECIFICATION SHOULD NOT BE CONSTRUED TO IMPLY THAT THESE REQUIREMENTS ARE THE EXCLUSIVE STANDARDS OF THE POSITION. INCUMBENTS MAY BE REQUIRED TO FOLLOW ANY OTHER INSTRUCTIONS, AND PERFORM ANY OTHER RELATED DUTIES, AS MAY BE REQUIRED BY THEIR SUPERVISOR.

The Washoe County School District is committed to providing a safe and respectful learning and working environment for all students, staff, and visitors. The District prohibits bullying, cyber-bullying, harassment, sexual harassment, and/or discrimination based on an individual's actual or perceived race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity or expression, genetic information, veterans or military status, marital status, disability or the presence of any sensory, physical or mental handicap in any of its educational programs/activities and employment, or in any program or activity conducted or funded by the U.S. Department of Agriculture. The District prohibits discrimination against any youth group listed in Title 36, as a patriotic society, (i.e. Boy Scouts of America) from access to public school facilities use.

Site(s) Information Technology

Internal Job Number 2024-25-E252346

Grade 26 Educational Support Professional

Sch A: $32.36 (entry step)
Sch B: $38.32 (entry step)

New employees hired by Washoe County School District are normally placed on the entry step of the grade of the position. Salaries are subject to adjustment and may increase and decrease each fiscal year.

Benefit packages are available for all employees, eligible employees who are regularly scheduled to work 27.5 hours per week or more receive full benefits of the District which include but are not limited to;

• No waiting period on Medical, Dental, Vision and Life InsuranceEmployees may select an insurance plan wherein WCSD contributes 100% of insurance premiums.
• Sick Leave, Holiday Pay and Vacation Pay
• Public Employees Retirement System (PERS)Contribution options will be explained in detail during the New Employee Orientation.
• Temporary employees working less than 6 months do not receive benefits.

New employees will be fingerprinted upon hire and every five years thereafter and will have $58.50 deducted from their first paycheck to help defray the cost of fingerprinting. Non-licensed employees will have $58.50 deduction when their fingerprints are completed every five years. Fingerprint fees are subject to change.

The job offer is conditional until a report is returned from the FBI and Nevada Department of Public Safety that meets the standards of WCSD for employment purposes.

Any applicant who would like to request a reasonable accommodation in any step of the selection process should contact Human Resources at (775) ###-####.