Job Details

Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers. Responsibilities: Answers incoming phone calls and faxes, takes customers orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items. Maintains open communication with patients/clients and referral sources. Responds to patient/client questions and problems. Services walk in customers as needed. Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested. Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc. Verifies medical necessity with physician. Verifies eligibility an...Customer Care, Specialist, Customer Service, Health, Healthcare, Medical, Patient