Job Details

The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.

This position is located at our office in Reno, NV

$17.86/HR

What will your job look like?

• Answer incoming ACD calls for customers - passengers, vendors, and clients
• Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor
• Utilize correct coding and documentation procedures
• Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
• Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures
• Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
• Demonstrate sincere personal commitment to promptness, reliability and quality work
• Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network

• High school diploma or G.E.D. equivalent
• Ability to type 30 wpm or greater
• Previous data entry, 10-key experience, preferred
• Must possess a valid driver's license

• Exemplary verbal and written communication
• Excellent organizational and multi-tasking skills
• Ability to make solid judgment decisions
• Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Ability to maintain high level of confidentiality
• Regular attendance is required

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Short term and Long term disability
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Leadership Mentoring Opportunities